Terms of Service

Last updated: November 9, 2026

These Terms of Service ("Terms") govern your access to and use of the Vistarro digital signage platform (the "Service"), provided by Triacolyte Business Solutions Inc., operating as "Vistarro" ("Vistarro," "we," "us," or "our"). By creating an account or using the Service, you agree to these Terms.

1. Who these Terms apply to

These Terms apply to your business ("Customer," "you") whether you purchased the Service directly from Vistarro or through an authorized Vistarro reseller. If a reseller provides you with additional or different terms covering their own services (such as hardware, installation, or support), those terms are between you and the reseller and are in addition to — not a replacement for — these Terms, which govern your use of the Service itself.

2. The Service

Vistarro is a digital signage platform for creating, scheduling, and managing content across connected displays, including content creation tools, scheduling, device management, and reporting.

3. Eligibility and accounts

The Service is intended for business use. You must be authorized to act on behalf of your business to accept these Terms. You're responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

4. Your content

You retain ownership of the content you upload to the Service (images, video, audio, fonts, menu data, and similar assets). You grant Vistarro a limited license to host, store, process, and display that content solely as needed to provide the Service to you. You're responsible for ensuring you have the rights to any content you upload, and that it doesn't violate any law or infringe on anyone else's rights.

5. Acceptable use

You agree not to use the Service to:

• Display content that is illegal, infringing, defamatory, or otherwise unlawful;
• Attempt to gain unauthorized access to the Service or its underlying systems, including through penetration testing or security scanning without our prior written authorization;
• Introduce malware, viruses, or other harmful code, or attempt to disrupt the Service through denial-of-service attacks or similar means;
• Reverse engineer, decompile, or attempt to extract the source code of the Service, except as permitted by law;
• Interfere with or disrupt the integrity or performance of the Service.

6. Fees, billing, and cancellation

Fees are set out in your plan, which may be priced per screen, per site, or as a flat company-wide rate, and are billed monthly or annually as selected at signup. Payments are processed through our payment processor, Helcim.

• Monthly plans may be cancelled at any time. Once a billing period has been paid for, the Service continues for the remainder of that period; no refund is issued for the current period, and no further charges apply after cancellation takes effect.
• Annual plans may be cancelled with at least two (2) months' written notice. Once your cancellation takes effect, we will issue a refund for any remaining unused months of your prepaid annual term.

7. Reseller relationship

If you were referred to Vistarro by, or purchase through, a Vistarro reseller, that reseller may assist with your account setup, pricing, and ongoing support. Vistarro remains responsible for operating the underlying Service, and these Terms govern your use of it regardless of how you were referred or who you work with day to day.

8. Service availability

We use commercially reasonable efforts to keep the Service available and operating properly, but we do not guarantee uninterrupted, error-free, or continuously available service. The Service may be affected by scheduled maintenance, network or power interruptions, third-party service outages, or hardware failure of connected devices, among other things outside our control.

Neither party will be liable for any failure or delay in performance, including any interruption to the Service, caused by circumstances reasonably beyond that party's control ("force majeure"), including cyberattacks, denial-of-service attacks, unauthorized third-party intrusion, natural disasters, or acts of government.

9. Limitation of liability

To the maximum extent permitted by law, Vistarro will not be liable for any indirect, incidental, special, consequential, or exemplary damages, including lost revenue, lost profits, or loss of business, arising from or related to: (a) service downtime or interruption; (b) failure of a player, screen, or other connected device; or (c) any inability to display content as scheduled, however caused. To the maximum extent permitted by law, Vistarro's total aggregate liability arising out of or related to the Service will not exceed the fees you paid to Vistarro in the three (3) months preceding the event giving rise to the claim.

10. Termination

We may suspend or terminate your access to the Service if you materially breach these Terms, including for non-payment, and do not cure that breach within a reasonable period after notice. Upon termination, your right to use the Service ends; we will provide a reasonable opportunity to export your content before it is deleted, except where deletion is required sooner by law.

11. Intellectual property

Vistarro retains all right, title, and interest in and to the Service, including its software, design, and the Vistarro name and trademarks. Nothing in these Terms transfers ownership of the Service to you — you receive only the right to use it as described here.

12. Notices

Any notice under these Terms, including a cancellation notice, must be sent to [email protected], or to any other address either party designates in writing. We may also send notices to the email address on your account.

13. General provisions

These Terms, together with any order form or reseller agreement that references them, are the entire agreement between you and Vistarro regarding the Service, and supersede any prior discussions on the subject. If any provision of these Terms is found unenforceable, the rest will remain in full effect. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Our failure to enforce a provision is not a waiver of our right to do so later.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above, and where appropriate, we will provide additional notice.

15. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. Any disputes will be subject to the exclusive jurisdiction of the courts of Ontario.

16. Contact us

Questions about these Terms can be sent to [email protected]. Vistarro is operated by Triacolyte Business Solutions Inc., Ontario, Canada.